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Software support is limited to St George’s, University of London ‘standard’ programs and packages only (see the ‘supported software’ section below for more detailed information).

Software availability and software support for Macintosh computers is limited.

Requests for help with the actual use of specific desktop software packages should be directed to the IT trainers.

Supported software

The software listed here under levels A through C is that which is supported by IT Services. We do not officially support software not included in the list. If the software you are running is not listed, or you are considering purchase of new software not listed here, please contact IT/AV Support for more information and advice about what support is available.

Support levels

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Level A: full support and resolution of problem
Applications
  • Microsoft Office for Windows

  • Microsoft Word for Windows

  • Microsoft Excel for Windows

  • Microsoft Access for Windows

  • Microsoft PowerPoint for Windows

  • Microsoft Publisher for Windows

  • Microsoft Internet Explorer

  • Mozilla Firefox

  • ESET NOD32 Antivirus

  • PDF Convertor Pro

  • SAS (on Eclipse)

  • IBM SPSS Statistics (on Eclipse)

  • STATA (on Eclipse).

Operating systems
  • Microsoft Windows 7 and above.
Level B: limited support and resolution of problem
Applications
  • IBM SPSS Statistics for Windows v16.0 and above

  • Reference Manager.

Operating systems
  • Microsoft Windows Vista
  • Microsoft Windows 2000

  • Microsoft MS-DOS.

Level C: low priority and limited support
Applications
  • EPI Info

  • DOS applications

  • Other Microsoft applications for Windows (excluding compilers)

  • Mac OSX applications

  • Mac OSX v10.0 and above.

Operating systems
  • Mac OSX v10.0 and above.

 

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