Governance, Legal and Assurance Services (GLAS) provides institutional governance, risk management, legal services, student conduct and compliance, Freedom of Information (FOI), and records management services.
Meet the team
Charlotte Martin – Director of Governance Support, Development & Integration
Charlotte was appointed Director of Governance, Legal and Assurance Services and Clerk to Council at City St George’s, University of London, in September 2022 and following the merger with City, University of London, was appointed Director of Governance Support, Development & Integration at City St George’s, University of London. Prior to that she worked for over 20 years at the Royal College of Music in a variety of roles, most recently as Clerk to Council and Pensions & Projects Manager. As a part of this role she also managed and acted as independent Secretary to the Trustees of the RCM’s own defined benefit pension scheme. Previously she worked as the House Manager at Warwick Arts Centre, the largest UK arts centre outside London, which is a part of the University of Warwick. Charlotte read French at the University of Warwick, followed by a Masters degree in European Cultural Policy and Arts Management.
You can contact Charlotte on email or on ext. 0585.
Maxine Esser - Head of Governance
Maxine was appointed Head of Governance at City St Georges, University of London in August 2023, having previously worked in the Postgraduate Administration team at the University since 2019, as Programme Manager: Taught Postgraduate Courses and Head of Postgraduate Administration (maternity cover).
Maxine has worked in the sector since 2010, having held positions at the University of St Andrews, the Royal Veterinary College and the (now dissolved) Conservatoire for Dance and Drama.
You can contact Maxine on e-mail.
Tamás Kovacs - Senior Governance Officer
Tamás joined City St George’s in April 2024 as a Senior Governance Officer. He has 5 years Governance experience working in the charity and higher education sector environments.
You can contact Tamás on e-mail.
Jacqueline Ferriter - Governance Officer (HR and EDI)
Jackie joined City St George’s in August 2022. She came from an INGO having worked for 15 years as Support Officer in their Policy, Public Affairs and Campaigns Department. Prior to that she worked for a number of years as a Casework Assistant with a refugee legal advice NGO and for several years with VSO in HR and Public Education.
You can contact Jackie on email or Microsoft Teams.
Ioana Enany - Head of Student Conduct and Compliance
Ioana joined City St George’s, University of London in January 2023 as Head of Student Conduct and Compliance. Prior to this, she worked for over 8 years at University of Surrey in different roles, with over 6 years’ experience in student casework. Ioana is responsible for the management and on-going development of the University’s strategy, policy, and procedures in relation to student complaints, academic misconduct, disciplinary, academic appeals, fitness to practice, discretionary panels, DBS Screening and Extension to a Maximum Period of Study panels. Ioana and her team provide expert support and guidance to staff and students on policy and procedures associated with these areas. You can contact Ioana via email or Microsoft Teams.
Lu Yang - Senior Student Conduct and Compliance Officer
Lu joined City St George’s, University of London in January 2024 as Senior Student Conduct and Compliance Officer. With a background spanning over seven years at both the University of Surrey and Kingston University London, Lu has cultivated her expertise and skills through various roles, accumulating over five years of dedicated experience in student casework. Lu has recently obtained her second master’s degrees in occupational and business psychology. You can contact Lu via email or Microsoft Teams.
Lei Wang - Student Conduct and Compliance Officer
Lei joined City St George’s in January 2024 as the Student Conduct and Compliance Officer, primarily responsible for reviewing academic appeals, facilitating complaints, disciplinary and Fitness to Practise investigations. Prior to this, she gained experience in supporting victims of crimes and adults with learning difficulties through her work with charities. Additionally, Lei brings over a decade of experience in anti-corruption and disciplinary matters within the public sector. Lei's background in law spans both China and the UK, where she received training and researched areas in transnational law, human rights and ESG.
Kirsten Hylan – Records Manager
Kirsten joined City St George's, University of London in January 2018 as the Records Manager, responsible for managing records in any medium, and Freedom of Information. Prior to this, she gained experience in corporates and a membership organisation. Additionally, Kirsten brings over a decade of experience of working in libraries. You can contact Kirsten via email, Microsoft Teams or ext. 5007.