Staff roles and responsibilities

All staff involved in drafting and publishing course and module information, promoting courses, or engaging with prospective students throughout the applicant journey have a responsibility for ensuring accuracy in the information they provide and when communicating changes.  

To support staff with ensuring we remain compliant, annual CMA training is provided by the University’s retained lawyers, Mills and Reeve.  You can download the slides from the most recent training session and view the recording below.

Who is responsible for managing the accuracy of published information? 

To ensure that our institutional obligations are met, and the University is CMA compliant, the responsibility must be shared between course teams and professional services departments:  

Pre-contractual stage (applicants):  

• Quality and Partnerships: programme specification development and publication 

• Marketing: accuracy of information on the website and marketing materials 

• Registry: ensuring offers are clear and given on a durable medium and communicating changes 

• Course teams: updating Q&P / Registry about any changes that need to be communicated to applicants 

Post-contractual stage (students):  

• Course teams – consulting and updating current students on any changes to what was originally advertised 

Information maintenance and publishing overview 

The following table provides an overview of the main sources of information pertinent to CMA guidance, the systems that store the information and who is responsible for drafting, checking, and publishing the information. The information in the table below should be seen as a guide, for the most up to date deadlines please subscribe to the University Calendar. 

When considering making a course change, the Quality Manual should be consulted in the first instance for guidance.